Our Courses
Employee Focus
The Amazing Four
First impressions count – a lot. It all begins with how we answer the phone. Your employees will be sure to start off on the right foot with your customers when taking one of our Etiquette Essentials web seminars. Review the intended audience of each option and select the web seminar that best fits your employee’s work environment!
Sales
Close more business deals, retain sales staff and serve your customers better by using the proven sales techniques presented in this selling professional services training module
Telesales
Designed to prepare individuals and trainers on how to introduce an effective telesales process in any organisation. It provides a strong foundation in telesales and how to develop an effective telesales process capable of delivering excellent results.
Presentation Skills
Improve you staff's productivity and profile by training them to deliver effective presentations with confidence and ease of delivery.
Teamwork
A simple concept that delivers excellent results - present the factors that can make teams succeed or fail and delivers essential tools and techniques that when applied will facilitate effective team-based activity in any organisation.
Group Dynamics
Group dynamics plays a critical part in determining the ultimate success of the organisation - provide a detailed insight, with practical applications, to release the potential of groups within the organisation
Courses Details
Management Focus
Employee Wellness
Interpersonal Skills
Delivers key concepts and techniques that can be immediately applied to maximize staff interpersonal skills to maintain a competitive advantage.
Stress Management
Designed to prepare individuals and trainers on how to understand stress in the workplace -provides a strong foundation in stress management and how to implement a stress management programme within any organisation
Employee Absenteeism
Highly practical employee absenteeism training pack dispels the many myths around employee absenteeism and details how to implement an effective absence management program within any organisation
Employee Motivation
Designed to prepare individuals, and in particular, managers, to increase motivation levels within any organisation - provides a strong foundation on motivation theory as well as a roadmap from which a successful motivation system can be built after the course is over
Human Resource
Recruitment
Designed to prepare individuals and trainers to introduce effective recruitment and selection systems. In addition, how to introduce a supporting measurement system for the recruitment process to maximize efficiencies.
Human Resource Management
Emphasizes the strategic role that human resource management plays within the modern-day organisation. In addition, it outlines key functional human resources areas that can be introduced in any organisation.
Training Needs Analysis
Designed to prepare individuals and trainers on how to introduce an effective training needs analysis system within any organisation - provides a strong foundation in training and development and details on how to perform an effective training needs analysis, using templates provided after the course is over.
Interviewing Skills
Designed to introduce and develop effective interviewing skills within participants within a number of real applied settings.
Competency Development
A comprehensive content to deliver each course to teach participants about succession planning. Plus, about mapping and performance, explore the concept of a learning organisation
Coaching & Mentoring
Coaching and Mentoring can be used to effectively unlock the potential that already exists within any organisation. Participants learn how to introduce coaching and mentoring within any organisation and will reap the benefits to the organisation
Job Design
The fundamentals of job design and the major approaches used. You will be able to share the main advantages and disadvantages of job design.
Job Analysis
Train staff about the essentials of job analysis skills, including different job analysis methods, types of observation, and the position analysis questionnaire.
Leadership
The New Manager
Provides invaluable information for not only the new manager but also for the existing manager's wishing to refresh their knowledge and skills.
Leadership
The organisation requires strong leadership for survival. The ability to lead and the traits and behaviours associated with leadership are the central focus.
Leadership & Influence
Designed to prepare individual learners interested in broadening their knowledge/skills base or for those seeking to instruct others on how to influence others - provides a strong foundation in leadership and management, influence techniques, and how to build relationships.
Leadership & Delegation
Highlights the importance of effective delegation skills in achieving organisational objectives and provides participants with lessons on to delegate effectively.
Problem-Solving
These benefits and many others are excellent reasons to apply the creative problem-solving techniques to increase productivity, reduce waste and improve customer satisfaction.
Decision Making
Learn how to make better strategic decisions consistently by instituting a strategic decision-making process using proven tools and techniques developed and tested by experts.
Effective Meetings
Critically examine meetings within organisations and to propose changes in the way we approach, participate and deliver results from meetings.
Personal Productivity
Ideal for individual learners interested in broadening their knowledge-base or for those seeking to instruct others on how to maximize their personal productivity.
Marketing
Having a great product is no longer enough – the organisation must be able to analyze itself and all the components of the business environment, then develop an approach to the market to ensure that the product sells.
Performance Management
Performance Appraisal
An effective performance appraisal system is the cornerstone of all excellent organisations, how a successful performance appraisal process can be easily implemented within any organisation.
360 Feedback
360 Feedback is a great way of improving performance within any organisation. 8 most effective and popular appraisal techniques, ranking and paired comparisons - plus critical incident techniques and free form/narrative along with self-assessment, assessment centres and rating.
Time Management
Designed to prepare individuals and trainers on how to introduce effective time management within any organisation - provides a strong foundation in time management and outlines key tools and techniques that can be immediately implemented.
Project Management
Project Management
Designed to prepare individuals and trainers on how to introduce effective project management within any organisation - provides a strong foundation in project management, tools and techniques, and the benefits of a systematic approach to managing projects.
Technical Report Writing
Designed to ensure that the process of writing technical reports becomes an effective and integral communication mechanism within any organisation.
Facilitation Skills
The ability to facilitate groups within the organisation has become a critical business skill, and now you can learn ready to use and proven facilitation skills techniques that will benefit any organisation.
Strategic Management
Strategic Management
Designed to prepare managers and trainers on how to introduce strategic management within any organisation.
Strategic Management & Measurement
“What gets measured gets managed" – this maxim is the fundamental basis for measuring and managing the implementation of strategic management. Learn how you can design and easily implement an associated strategic measurement process using the tools and techniques
Strategy, Leadership & Culture
Culture and leadership are the heart of any effective organisational strategy. Instruct participants on the complex relationship that exists in all organisations and identifies practical avenues whereby participants can shape organisational culture and understand how leadership can be integrated to deliver organisational objectives.
Courses Details
Organisation Focus
Change Management
Change Management
The ability to harness and manage change so as to bring about a positive outcome for the organisation is one of the main challenges faced by business leaders - it is also now the greatest source of competitive advantage. Help all organisations not only come to terms with change but will also enable employees to manage change more effectively
Change Leadership
The ability to effectively lead change in the face of growing economic and social pressures has become the core attribute of great leaders and the successful organisations within which they reside. Delivers key concepts and techniques that will enable change leadership skills to be transferred easily within your organisation.
Customer Driven
Customer Relationship Management
Takes a refreshing look at the key requirements for a CRM process that integrates your organisation with those of your customers. Learn how to introduce a successful customer relationship management program in your organisation and reap the enormous benefits as a result.
Customer Driven Organisation
Help to appreciate the true value of the saying "The Customer is King" and turn your organisation into a truly excellent organisation. Focus the various components that come in to play and challenges to critically assess the organisation own as a Customer-Driven Organisation.
Complaint Handling
Complaints are often regarded as negative and troublesome issues that deflect resources from the ‘real work’ of the organisation. Re-positions complaints in a more positive light and gives details on how a complaint handling process can be designed and implemented in any organisation.
Managing Conflict
Being able to effectively manage conflict can often determine the success or failure of any organisation. Assist employees in understanding and handling conflict situations within the organisation.
Negotiation Skills
Negotiation skills are not just required by the skilled salesperson or within labour-management relations, it is an important skill that should be developed within all staff - help to improve their negotiation skills through the implementation of a proven negotiation process.
Quality Management
Auditing
Designed by the leader auditors in available in the industry. Learn what types of audit are available, Set up an audit schedule, Form an audit team and Perform a basic audit, learn about the types of audits available. And, how to complete an audit and much more.
Benchmarking
For an organisation to be successful it must be constantly learning and evolving by incorporating best organisational practices. Provide a clear blueprint from which a successful benchmarking system can be introduced.
Enterprise Dynamics
Examine any business and you will see a complex array of interdependent activities that are constantly affected by and at the same time causing changes in the enterprise dynamics within an organisation. Provides insight into some of the dynamic components that exist within all organisational groups and ways to maximize business efficiencies.
Quality Management Systems
By learning the core elements of a quality management system and integrating them within the organisation, an improvement in quality, increase customer satisfaction rate and gain an improved competitive advantage is promised.
The Excellent Organisation
By taking a practical look at the current criteria for excellence as defined by the European Foundation for Quality Management in Europe and the Baldrige Award in the US this training pack offers immediate application opportunities to any organisation.
The Work Organisation
Challenges to see how the organisation as a series of environments each influencing the strategy adopted by the organisation in its continuing search for competitive advantage.
Organisational
Organisational Structure
Prepare managers and trainers on how to introduce effective organisational structures within any organisation. It provides a strong foundation in organisational theory and how to maximize organisational structure within their organisation.
Organisational Behavior
Understanding organisational behaviour is a key skill for all staff so they can compete successfully in an ever-changing marketplace where the whole organisation is able to respond quickly and together.
Organisational Issues
Designed to prepare managers and trainers to understand the key organisational issues that shape all organisations - provides a strong foundation in organisational theory and how to apply this knowledge to develop a successful organisation long after the course is over.
Organisational Culture
Aimed to assist all professionals interested in shaping organisational culture for success. Shape a positive and productive organisational culture that matches organisational objectives.